FAQ
Reservation
How to book ?
You can book by email, phone or directly on the website.
How can I check that my reservation has been registered ?
A confirmation e-mail is systematically sent.
Is the campsite VACAF approved ?
No.
Can I pay for my stay by ANCV cheque ?
We accept ANCV cheques as well as ANCV connect.
Changing my booking
How can I change my stay ?
You can change your booking by e-mail or by post.
What are the conditions of modification ?
No particular conditions.
Cancelling my booking
How can I cancel my stay ?
You can cancel your reservation by mail or by registered mail.
What are the cancellation conditions ?
If the cancellation guarantee is taken out, the sums paid are reimbursed in full (except for the guarantee fee and the booking fee).
Without subscription to the guarantee:
- Cancellation less than 30 days before arrival: for rentals, the balance is retained by the campsite. For pitches, only the deposit remains with the campsite.
- Cancellation more than 30 days: only the deposit remains with the campsite.
During my stay
Is there any entertainment throughout the season ?
The animations take place during the high season only.
Is it possible to rent bicycles ?
Yes, it is possible to rent bicycles nearby.
What are the opening hours of the swimming pool ?
The pool is open from 10am to 7pm.
The children
From what age are children looked after by the activity leaders ?
The mini club is open to children from the age of 4 to 10.
Are babies and children counted in the number of people for the accommodation ?
Yes, all people (babies, children) are counted in the number of people for the accommodation.
Animals
Can I bring my pet ?
Yes, pets are accepted with a supplement of 4.50€/day per pet.
Other questions
What are the opening dates of the campsite ?
The campsite is open from 30/03 to 30/09.
At what time can I arrive ?
Arrivals are guaranteed from 4pm.
Will I have to pay a deposit during my stay ?
You will be asked for two deposits on arrival: one of 300€ to guarantee the equipment and a second between 80 and 120€ to guarantee the cleaning.
Is the cleaning at the end of my stay included in my booking ?
No, but it can be booked as an extra (kitchen not included).
Are the rentals equipped with air conditioning and heating ?
All rentals are equipped with heating. Only Palau and Fiji Comfort are equipped with air conditioning.
Are the rentals equipped with blankets ?
The rentals are equipped with duvets and pillows.
Can I access the water park without staying at the campsite ?
No, the swimming pool is exclusively reserved for campsite guests.
